Job Title: Front Desk Representative
Department: Business Office
Reports To: Director of Student Services
FLSA Status: Hourly, Non-Exempt
Payroll Status: Full-time, Twelve Month
Revised Date: July 2020
By being the “face” of the School to all Visitors, and making the best first impression for the School, this position will advance the mission of The Schenck School as well as the Dyslexia Resource through daily courteous, perceptive, and attentive work ethics. Through this role, all visitors, faculty and staff will feel valued while on our campus.
- Keep Front Desk tidy and presentable, and stocked with all necessary materials for guests.
- Greet all Parents and Visitors with a warm, friendly and professional attitude.
- Answer all incoming calls professionally and accurately, and redirect to appropriate departments as needed.
- Assist in maintaining security through the School’s parent/visitor check-in and badging system, and observe all School policy in regards to allowing parents/visitors to the classroom areas.
- Observe and report any unusual behavior from visitors or students, unsafe activities, or unusual telephone calls.
- In a timely manner, manage all incoming and outgoing mail, couriers’ deliveries, packages, etc.
- Manage employee supply closet – order and stock basic office supplies for all faculty and staff.
- Provide administrative assistance to members of the administration and staff team as needed, to include filing, expense tracking, overflow of administrative work, mailings, etc.
- Have first-hand knowledge of the School’s carpool process and provide daily assistance or as needed.
- Maintain student attendance records on a daily basis, and communicate errors or missing information with appropriate faculty.
- Assist the Nurse or Substitute Nurse as directed: administer medications to students according to physician and parent instructions, maintain treatment log/records, notify parents of prescription refills needed. Secure medications in locked cabinets, and secure the clinic at the end of each day.
- In the absence of the Nurse or Substitute Nurse, or at end of each day: treat illnesses and injuries of students, faculty, and staff to include determining method of treatment per first aid guidelines and per health authorizations on file. Maintain confidentiality, update treatment log and notify parents, guardians, and/or EMS providers. Remain with, when possible, and give comfort to ill or injured students until released to return to class or released to the care of parent/guardian. Secure medications in locked cabinets, and secure the clinic at the end of each day.
- Maintain good communication on a daily basis with the Nurse to ensure compliance
- Coordinate coverage for the Front Desk for daily breaks and lunches, as well as for planned, approved days off.
- Other duties as assigned by the Director of Student Services or by the Head of School
- Bachelor’s degree is ideal
- 3-5 years of related experience or equivalent combination of education and experience.
- Prior school-related experience a plus
- Strong computer skills are required
- Maintain confidential information and exercise good judgment
- Handle and prioritize multiple tasks and demands, and to seek supervisory assistance as appropriate
- Possess strong customer service skills and provide accurate information
- Proven ability to communicate effectively and professionally to supervisors, peers, parents, teachers, vendors, and all visitors
Must be able to perform each primary responsibility satisfactorily. Able to read and interpret documents and to write routine reports and correspondence. Must be able to communicate both written and oral information clearly. Able to apply common sense understanding and to carry out instructions furnished in both written and oral form. Able to establish appropriate priorities. Must demonstrate competency with basic word processing, spreadsheet, database, and Internet functions. Must be able to lift up to 30 pounds. Will be required to file in both low and high drawers. Requires relevant experience and educational background.
MAIN WORKING RELATIONSHIPS:
Faculty, Staff, Parents, and Vendors
Interested candidates should fill out the form below.
The Schenck School provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, The Schenck School complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Schenck School expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the School’s employees to perform their job duties may result in discipline up to and including discharge.